Warranty Information

 
 

We Stand Behind Our Work

Since 1948, Burleson Plumbing & Heating has been committed to providing dependable service and quality workmanship to the families and businesses of Western North Carolina.

We believe that doing the job right matters. That's why we back our workmanship with a One-Year Labor Warranty on all work performed by our company. In addition, many of the products we install are protected by manufacturer warranties that provide additional coverage for equipment and parts.

If you ever have a concern about a product or service we have provided, our team is here to help.

Burleson One-Year Labor Warranty

Burleson Plumbing & Heating warrants our workmanship for a period of one (1) year from the date of installation or repair.

This warranty covers defects resulting from the installation or workmanship performed by Burleson Plumbing & Heating.

This warranty does not cover:

  • Manufacturer defects or equipment failures covered by a manufacturer's warranty

  • Customer-supplied equipment or materials

  • Damage caused by power surges or lightning

  • Abuse, misuse, neglect, or improper operation

  • Acts of nature or circumstances beyond our control

Winterization Services

Burleson Plumbing & Heating provides professional winterization services designed to protect plumbing systems from freeze-related damage during periods of vacancy or seasonal shutdown.

Freeze protection and water-leak damage are guaranteed only when Burleson Plumbing & Heating performs both the winterization and the de-winterization of the property.

Because the integrity of the plumbing system can be affected when water service is restored, no freeze-damage or water-leak guarantee applies if any other party activates, repressurizes, modifies, repairs, or otherwise alters the plumbing system between the time of winterization and de-winterization.

When Burleson Plumbing & Heating performs both services, we stand behind our workmanship and will assume responsibility for freeze damage or water leaks that result directly from an improper winterization performed by our company.

Customers are encouraged to contact our office before restoring water service to a winterized property so that de-winterization can be scheduled and the system can be properly inspected and returned to service.

Manufacturer Warranties

Many of the products we install are covered by manufacturer warranties that may extend beyond our labor warranty period.

Manufacturer warranties vary by product, model, installation requirements, and registration status.

HVAC Equipment

For Rheem and Mitsubishi heating and cooling systems installed by Burleson Plumbing & Heating, our team registers eligible equipment warranties and provides warranty documentation to the customer after installation.

We're Here to Help

Navigating manufacturer warranties can sometimes be confusing. When Burleson Plumbing & Heating installs your equipment, we are available to help guide you through the warranty process and assist with obtaining warranty parts when applicable.

While manufacturer warranty coverage decisions are determined solely by the manufacturer, our team will work with you to identify the issue, provide documentation when needed, and help facilitate the warranty process whenever possible.

Manufacturer Warranty Resources

For warranty information regarding specific products, please visit the manufacturer's website:

Need Warranty Service?

If you believe you have a warranty concern, please call our office at (828) 765-4042.

Our team will help determine whether the issue is related to our workmanship warranty, a manufacturer's warranty, or a maintenance-related concern. If service is needed, we will schedule a technician to evaluate the issue and assist you through the warranty process.

Burleson Plumbing & Heating

Providing Service and Comfort Since 1948